Associate Director, Account Management

The Associate Director, Account Management at Concentrix is a strategic role focused on managing global client accounts, deepening relationships, identifying growth opportunities, and ensuring excellent service delivery. It requires a consultative seller and strategic thinker with industry knowledge.

Location: UK, Work at Home, GB

Responsibilities

• Serve as the primary point of contact for assigned account, ensuring strong, long-term relationships with key decision-makers and stakeholders.
• Build and expand relationships beyond traditional buying towers to uncover new opportunities.
• Gain a deep understanding of the client’s business model, challenges, and goals to proactively identify solutions and growth opportunities.
• Conduct regular strategic business reviews with clients to communicate performance, discuss initiatives, and align on business objectives.
• Develop and execute forward-looking account plans that align with client objectives and Concentrix growth targets.
• Identify, develop, and present multi-service proposals, including Concentrix or partner technology solutions.
• Actively manage the sales lifecycle for upsell opportunities: from lead generation to proposal development, pricing, negotiation, and closure.
• Support responses to RFPs, RFIs, and RFQs in collaboration with cross-functional teams.
• Lead and support contract renewals and commercial negotiations to ensure win-win outcomes.
• Track contract timelines and proactively engage with clients to ensure timely renewals.
• Partner with internal stakeholders across Sales Support, Operations, Finance, and Product to ensure delivery excellence and alignment on client initiatives.
• Provide market and client intelligence to internal teams to inform strategy, product development, and continuous improvement.
• Maintain and update CRM tools (e.g., Salesforce) with accurate account data, sales activity, and opportunity pipeline information.

Requirements

• Proven experience identifying problems and developing solutions as well as managing time, resources, and projects.
• Proven experience in strategic account management or client-facing roles, ideally within BPO, technology, or enterprise services. Experience in Content Moderation, Financial Crime & Compliance, Trust & Safety, or B2B environments is preferred.
• Strong consultative selling and relationship management skills with executive-level stakeholders.
• Demonstrated success in managing and growing enterprise accounts, responding to RFPs/RFIs/RFQs, and leading commercial negotiations.
• Solid understanding of business operations, industry trends, and competitive landscape.
• Strong problem-solving skills and ability to navigate complex, matrixed environments.
• Excellent communication skills—both written and verbal—with the ability to engage and influence stakeholders at all levels.
• Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred).
• Bachelor’s degree in business, Marketing, or a related field; MBA is a plus.
• Flexibility to travel (approximately 20%).
• Key Competencies: Strategic Thinking, Client Focus, Results-Oriented, Adaptability, Collaboration.

Additional Information

• The role is full-time, based in the UK with work-from-home flexibility.
• The position involves travel approximately 20%.