Vice President Business Development Retail & E-commerce

The VP, Business Development is responsible for driving new-logo revenue growth by identifying, pursuing, and closing new BPO/CX partnerships within Retail and E-commerce companies. This role owns the full sales cycle — from prospecting and pipeline generation through solutioning, proposal development, and contract close. It serves as the primary driver of Qualfon's growth strategy within the Retail and E-commerce vertical, working closely with various internal teams to build compelling offers and position Qualfon as a leading CX partner.

Location: Remote (US)

Salary: $150,000–$175,000/yr

Responsibilities

• Own new-logo revenue targets within the Retail and E-commerce vertical
• Build and manage a robust pipeline of qualified prospects through outbound prospecting, industry networking, referrals, market research and leveraging Lead Generation resources
• Identify target accounts across CX, Tech and Sales with BPO/CX outsourcing needs
• Represent Qualfon at industry conferences, trade shows, and networking events to build market presence and generate leads
• Develop and execute account-based sales strategies for high-priority prospects
• Lead the full sales cycle from initial outreach through contract signature
• Partner with Solutions and Delivery teams to shape compelling, differentiated proposals and pricing models
• Lead and respond to RFPs/RFIs for net-new Retail and E-commerce opportunities
• Negotiate commercial terms, pricing structures, and contract frameworks in partnership with Finance and Legal
• Build multi-year growth narratives and business cases that resonate with C-suite Retail and E-commerce buyers
• Build and maintain executive-level relationships with prospective client stakeholders (C-suite, VP-level decision makers)
• Act as a trusted advisor by understanding prospects' business goals, environment and operational pain points
• Position Qualfon's value proposition around governance, compliance, operational excellence, and 'human + AI' enablement
• Act as the internal 'quarterback' for new deal pursuits, aligning stakeholders across Solutions & Pricing, Delivery & Operations, Technology & Automation, Finance & Legal, Marketing
• Drive urgency and accountability across internal teams to meet client timelines and win deadlines
• Partner with Account Management to ensure smooth handoff and onboarding of newly won accounts
• Maintain deep expertise in BPO sales for the Retail and E-commerce industry and trends, bringing forward innovative solutions including AI-enabled CX, automation, and digital transformation offerings

Requirements

• 10+ years of experience in BPO, CX, or managed services sales, with a strong track record in new business development and goal achievement
• Proven success selling into Retail and E-commerce organizations
• Demonstrated ability to consistently meet or exceed new-logo revenue and pipeline targets
• Executive-level communication, negotiation, and stakeholder management skills
• Strong commercial and financial acumen, including deal structuring and pricing strategy
• Experience selling into regulated, compliance-driven environments
• Familiarity with contact center operations, digital channels, and back-office services
• Experience working with global delivery models
• Exposure to AI, automation, analytics, or digital transformation solutions as sales differentiators

Benefits

• Medical, Dental, Vision, Employee Assistance Program, Life and Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, Pet Insurance, and 401k
• Paid time off (PTO) benefits based on the Company’s current paid time off policies and in accordance with applicable state law
• Paid Sick and Safety Leave for Colorado residents

Additional Information

• This position will be paid on a salaried basis with a pay range between $150,000 and $175,000 annually depending on prior experience.
• All benefits are subject to any plan changes at the Company’s sole discretion.