Recovery Services Sales Specialist

Enterprise Management Solutions, LLC is seeking a motivated Recovery Services Sales Specialist to serve as the primary point of contact for prospective clients, converting leads into signed, complete, and approved client files. The role involves educating clients on recovery services, managing client relationships, and coordinating with internal teams to ensure smooth workflow.

Location: Remote / U.S.-Based

Responsibilities

• Contact prospective clients using approved communication methods and explain recovery services, fee structure, claims processes, and next steps.
• Build trust with clients through ethical, transparent, and customer-focused communication.
• Address client questions and objections, obtain signed agreements and authorizations, and collect onboarding documentation.
• Maintain accurate CRM records, follow-up notes, and client communication documentation.
• Coordinate with Operations, Research, Document, and Claims Processing teams to support file handoff, workflow accuracy, and client service quality.

Requirements

• High school diploma, GED, or equivalent (Associate’s or Bachelor’s degree preferred).
• Legally authorized to work in the U.S. and pass background/reference checks.
• Minimum of 1 year experience in sales, customer service, client relations, call center, or lead generation.
• Experience with CRM systems and customer management platforms preferred.
• Experience in outbound sales, lead conversion, intake services, financial services, insurance, legal intake, recovery services, or remote performance-based work preferred.

Benefits

• Standard W-2 employee benefits, including paid time off, family and medical leave, supplemental health and disability insurance, retirement savings plan options, performance-based incentives and commissions, and professional development and training.