Principal Presales Engineer

Join Twilio as a Principal Presales Engineer, focusing on delivering technical solutions and building customer trust in the APJ region, especially for Japanese-speaking clients. The role involves technical demonstrations, solution architecture, and strategic customer engagement.

Location: Remote - Japan

Responsibilities

• Work alongside sales and technical teams through the pre-sales process to strategize and plan for deal success.
• Participate in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations, and enablement sessions during the sales cycle.
• Develop expertise on customer needs and Twilio’s communications technology.
• Lead technical discovery sessions to understand customer challenges and articulate Twilio’s solutions.
• Build and present complex presentations and product demos showcasing Twilio Communications Products.
• Support key pilot and Proof-of-Concept implementations in large, strategic enterprise accounts across APJ.

Requirements

• Native and business fluency in English & Japanese (speaking and writing).
• At least 3 years in a technical pre-sales role in CPaaS, SaaS, or Telecom.
• Solid understanding of the sales cycle and pre-sales engineer role.
• Solid understanding of voice protocols (VoIP), SIP, messaging APIs.
• Creativity and problem-solving skills.
• Engaging storyteller capable of communicating complex topics to diverse audiences.
• Ability to understand customer needs and guide them to technical solutions using Twilio products.
• Knowledge of public cloud platforms (AWS, Google Cloud, Azure) and cloud architectures.
• Experience coding in backend languages (Java, C#, Node.js, Python, PHP), web (JS, React), and designing REST APIs.

Benefits

• Competitive pay.
• Generous time off.
• Parental and wellness leave.
• Healthcare.
• Retirement savings program.

Additional Information

• This role is remote, based in Japan.
• Approximately 35% travel expected.
• Twilio values diversity and inclusion, and encourages applicants from all backgrounds.