Agency Segment Lead

The Agency Segment Lead is responsible for defining and driving the agency segment strategy, ensuring client satisfaction, delivery excellence, and growth within the pharmaceutical and biotech sectors. The role combines client leadership, operational rigor, strategic storytelling, and growth enablement.

Location: New York, United States of America

Salary: $79,600–$221,900/yr

Responsibilities

• Develop and own the agency segment strategy across pharmaceutical clients, including large pharma, key accounts, and emerging biotech.
• Partner with clients to understand evolving needs and translate business objectives into integrated agency solutions.
• Monitor industry trends, competitive dynamics, and client requirements to inform strategy, positioning, and solution evolution.
• May provide input into regional and local client service and agency strategy.
• Oversee and expand a portfolio of agency clients, ensuring high satisfaction, retention, and measurable impact.
• Serve as a senior advisor and trusted partner, maintaining strong executive‑level client relationships.
• Perform regular, in‑depth assessments of client needs to ensure alignment with agency services and value delivery.
• Ensure clients obtain maximum value from IQVIA Digital’s agency products and services.
• Coordinate with the team of account managers and delivery professionals, providing insight into how to improve the customer experience.
• Help to ensure a seamless flow of client needs throughout the delivery process, balancing timelines, resources, and risk.
• Contribute to complex, multi‑discipline projects requiring strong coordination and oversight.
• Partner with account management and sales teams to support pricing, scoping, and packaging of agency solutions.
• Support strategic account planning, business development efforts, and major client pitches or innovation days.
• Contribute to the creation and maintenance of agency positioning materials, case studies, and client references.
• Help enable GTM teams through training on agency offerings, narratives, and client presentation materials.
• Develop executive‑ready narratives that articulate IQVIA Digital’s agency vision, capabilities, and proof points.
• Build and deliver compelling presentations for client meetings, innovation sessions, and senior‑level engagements.
• Lead or support training for internal teams on core agency presentations, products, and service expectations.
• Champion a client‑centric mindset across agency engagements.
• Leverage data and analytics to measure success, identify opportunities, and inform continuous improvement.
• Drive change management and process improvements to enhance efficiency, quality, and scalability across the segment.

Requirements

• Bachelor’s degree.

Additional Information

• The potential base pay range for this role, when annualized, is $79,600.00 - $221,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Incentive plans, bonuses, and other benefits may also be offered.