Operations and Support Associate

Operations & Support Associate at Emora Health, a company providing virtual behavioral therapy for youth, focusing on client onboarding, care coordination, and operational improvements.

Location: Remote (US)

Responsibilities

• Communicate directly with clients and their families to support client onboarding, scheduling, and ongoing care
• Partnering closely with our therapists and psychologists to help with seamless coordination of care
• Identify new opportunities to enhance client operations and support workflows and supporting the setup of new client engagement strategies
• Tracking and reporting operational performance across relevant KPIs, and conducting deep-dive investigations to understand the “why” behind how metrics are performing
• Analyzing operational data to identify bottlenecks (e.g. time-to-first-appointment) and launching experiments to improve them
• Supporting the development and implementation of automated scalable processes to improve operational efficiency, and system and data improvements
• Working cross-functionally with operations, leadership, and clinical teams

Requirements

• Passionate about supporting clients and their families in providing life-changing behavioral healthcare
• An empathetic communicator who can understand and connect to a broad range of clients, families, and their needs
• Able to handle client interactions across phone, text, and email, demonstrating warmth and empathy, with a focus on de-escalation when necessary
• Passionate about using AI to improve your own productivity and productivity of the team
• Responsive, flexible, and attentive to detail with the ability to manage priorities across multiple client processes, inquiries, and projects
• Demonstrated strengths in planning, time management, problem solving, and attention to detail
• Ability to work US Eastern Time hours
• Experience with Google Sheets or Excel, with the ability to manage reporting

Benefits

• Opportunity for career growth
• A chance to make a tangible difference in our clients lives
• A diverse and international team devoted to Emora Health’s mission

Additional Information

• The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position.
• Emora Health is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.