Member Advocate Specialist

eHealth is seeking enthusiastic, customer-focused individuals to support members interested in hospital indemnity products, providing expert assistance and guiding them through post-enrollment activities. The role involves handling inbound and outbound calls, ensuring high member satisfaction and retention.

Location: Remote (US)

Salary: $22 per hour plus commission

Responsibilities

• Support members with hospital indemnity products and post-enrollment activities.
• Verify enrollment and assist with plan utilization.
• Handle inbound customer service calls, resolve issues, and provide information.
• Sell new hospital indemnity and Medicare Advantage plans.
• Perform outbound calls and document interactions accurately.
• Demonstrate company values in behavior and decisions.

Requirements

• Ability to obtain or currently possess a health insurance license.
• Availability to work between 5:00 AM – 6:00 PM PST, Monday through Friday, including overtime, weekends, and holidays.
• Strong organizational, interpersonal, and communication skills.
• Ability to handle high call volumes and multitask.
• High level of integrity and customer focus.
• Comfortable with desktop computers, Office applications, and web browsing.

Benefits

• Competitive hourly wage and commission.
• Milestone bonuses.
• Comprehensive training and support.
• Positive and collaborative work environment.
• Opportunity to impact member community.

Additional Information

• This is a temporary role ending December 8, 2026.
• Must undergo extensive background checks due to industry regulation.
• Base pay depends on skills, experience, and location, and is part of total rewards including bonuses and benefits.