Key Account Manager

AmpiFire is a software-powered content marketing and distribution platform for growth-stage businesses, focusing on building organic authority and providing strategic execution. They are looking for a Key Account Manager to manage valuable client relationships, drive satisfaction, and identify growth opportunities.

Location: Remote (US/Canada)

Salary: Up to $60,000 USD annually plus performance bonuses

Responsibilities

• Relationship Management: Nurture and deepen relationships with key clients, becoming their trusted advisor.
• Success Planning: Develop and implement tailored success plans for each key account.
• Retention & Expansion: Identify opportunities for account growth, upselling, and cross-selling.
• Performance Monitoring: Review account health metrics, usage patterns, and satisfaction scores.
• Collaboration: Work with sales, product, and marketing teams to ensure seamless client experiences.
• Strategic Guidance: Assist small business and agency customers with strategy calls.

Requirements

• At least 2 years of experience in front-facing Customer Success or Client Strategy roles, preferably in DTC e-Commerce, SaaS, or B2B industries.
• Experience managing and communicating about performance analytics, SEO audits, website projects, and marketing plans.
• Proven track record of maintaining high retention rates and growing accounts.
• C2 English proficiency in written and verbal communication.
• Customer-obsessed with strong relationship-building skills.
• Data-driven approach and effective use of CRM tools.
• Self-starter with entrepreneurial attitude, able to work independently.
• Availability to work core hours in EST (US/Canada) timezone.

Benefits

• Remote work from anywhere.
• Competitive base salary up to $60,000 USD annually.
• Uncapped performance bonuses based on account growth and upsells.
• Supportive environment focused on growth and development.
• Part of a small, impactful team with a strong company culture.

Additional Information

• The role is remote, with core working hours aligned to EST/PST.
• The company is bootstrapped and values long-term growth over short-term metrics.
• The hiring process includes application, assessment, and multiple interviews, with decisions typically within 30 days.