Customer Success Manager

CipherHealth is an award-winning healthcare software company focused on care coordination, patient engagement, and operational efficiency through AI-powered solutions. They serve healthcare organizations by streamlining workflows and improving clinical, operational, and financial outcomes.

Location: Remote

Responsibilities

• Drive customer retention and expansion by building trusted relationships with executive and clinical staff.
• Serve as a strategic partner to health system executives and clinical leaders, helping them achieve measurable outcomes through CipherHealth's platform.
• Leverage healthcare expertise, technical fluency, and AI insights to influence decision-making at the executive and senior system level.
• Connect technology to clinical, operational, and financial impact to drive long-term success for customers and CipherHealth.

Requirements

• Deep healthcare expertise, possibly as a clinician, program leader, or consultant.
• Technical fluency and an AI-forward mindset.
• Experience supporting or leading healthcare operations.
• Proactive, strategic, and resourceful with the ability to act in ambiguous situations.
• Strong relationship-building and communication skills with senior healthcare stakeholders.