Fluent Dutch Administration & Operations Specialist (Global Remote)

SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with major tech companies to deliver multilingual customer and technical support. They are hiring an Administration & Operations Specialist to support sales, administrative, and operational tasks in a remote, multicultural environment.

Location: Remote

Responsibilities

• Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks
• Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters
• Verify customer orders and ensure all details are correctly processed and documented in internal systems
• Update customers on the status of their files, orders, and ongoing administrative processes
• Enter, update, and monitor sales contracts within the database while maintaining high data quality standards
• Manage general administrative responsibilities including reception support, phone handling, and office management tasks
• Support day-to-day operational activities and contribute to the successful execution of internal operational projects
• Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction
• Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time

Requirements

• Excellent Dutch and English communication skills (at least C1 level for both spoken and written)
• Excellent communication skills with a professional, friendly, and service-oriented approach across phone, email, and internal collaboration
• Strong administrative and organizational skills with the ability to manage files accurately, independently, and in a highly structured manner
• Attention to detail, analytical mindset with the ability to interpret data, identify patterns, and propose practical process improvements
• Strong knowledge of Microsoft Office and confidence in learning and adapting to new systems and tools
• Customer service mindset with the ability to follow up promptly, resolve issues efficiently, and maintain positive client relationships
• Eagerness to learn, adaptability, and a proactive attitude toward supporting business operations and customer satisfaction
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule: Monday–Friday, 9am - 5pm (UTC)
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements