Account Manager, EMEA

Customer.io provides a platform used by over 8,000 companies for automated communication via email, push notifications, in-app messages, and SMS, leveraging real-time behavioral data to help teams send relevant messages.

Location: UK or Ireland only

Salary: $80,500–$115,000 USD OTE (base + variable) depending on experience and market rate adjustment

Responsibilities

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
• Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
• Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
• Partner closely with Customer Success on account health and with Sales on expansion deals
• Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

Requirements

• 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
• Experience managing $5m ARR, predominantly in the MM space
• Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
• A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
• Comfortable pulling usage data, tracking health scores, and building your own dashboards
• Strong communicator — clear and persuasive with both technical and non-technical stakeholders
• Based in the UK or Ireland

Benefits

• Starting salary of $80,500 base + $34,500 variable = $115,000 OTE USD (or equivalent in local currency) depending on experience and market rate adjustment
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• Professional development budget

Additional Information

• The role is open to candidates based in the UK or Ireland only.
• The process includes a video call with a Recruiter, a video call with the Hiring Manager, a Take-Home Assignment, and an Assignment Review Call with the team.
• Final candidates will undergo a background check and employment verifications.
• More information about the company and benefits can be found on their careers page.