Vendor Account Manager

The Vendor Account Manager is responsible for delivering high-quality service to vendors, managing relationships, resolving escalations, and ensuring compliance within a designated geographic area. This role involves performance management, vendor support, and operational oversight, primarily in a remote setting for Illinois residents.

Location: Illinois

Salary: $47,920–$55,000/yr

Responsibilities

• Work with Transportation Providers to address service issues, troubleshoot problems, and educate vendors.
• Develop and deliver performance improvement plans using data, and assess liquidated damages or termination when needed.
• Coordinate and conduct provider performance evaluations.
• Conduct off boarding for providers not meeting standards.
• Serve as the first point of contact for vendor service requests and escalations.
• Own daily vendor interactions and satisfaction.
• Conduct on-site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines.
• Provide operational support to vendors within geographic and SLA parameters.
• Collaborate with internal and external teams to resolve issues.
• Provide guidance and consultation to providers and internal teams.
• Manage credentialing compliance according to MTM contracts.
• Educate providers on MTM processes.
• Work with the Transportation Manager to reduce costs.
• Build and maintain strong relationships with transportation providers.
• Facilitate provider town hall meetings.
• Handle inbound service requests and coordinate responses.
• Liaise with internal departments to resolve vendor issues.
• Support providers on claims, payments, eligibility, and utilization.
• Meet or exceed KPIs and business objectives.
• Ensure provider compliance with inspections, audits, and credentialing.
• Update provider configurations in data systems.

Requirements

• High School diploma or GED.
• College degree or equivalent work experience.
• Minimum 2 years’ experience as an Account Manager or related role.
• 1-2 years’ operational experience.
• Valid driver’s license.

Benefits

• Health and Life Insurance Plans.
• Dental and Vision Plans.
• 401(k) with company match.
• Paid Time Off and Holiday Pay.
• Maternity/Paternity Leave.
• Casual Dress Environment.
• Tuition Reimbursement.
• MTM Perks Discount Program.
• Leadership Mentoring Opportunities.

Additional Information

• Salary range: $47,920 to $55,000 per year.
• This is a remote position for Illinois residents.
• Candidates must reside in Illinois.
• The employer is an equal opportunity employer.