Utility Billing Specialist

Entrata is seeking a Utility Billing Specialist to manage utility billing services for multifamily housing clients, ensuring accuracy and timeliness in billing processes.

Location: Remote (US)

Salary: $17.07–$26.68

Responsibilities

• Oversee a portfolio of clients, managing timeliness and accuracy of utility bill receipt, processing, and distribution.
• Accountable for accurate and timely monthly resident billing.
• Ensure proper procedures and follow-ups are executed, according to SOP’s.
• Coordinate with UEM team members to ensure timely receipt of monthly utility bills.
• Coordinate with Utility Service Managers to ensure billing is completed in accordance with the needs of the client.
• Provide customer support for residents with questions about utility charges.
• Partner with other team members on projects and audits related to the success of the ResidentUtility service.
• Assist team members, as needed, to fulfill their job duties.
• Meet department metrics and KPI’s.

Requirements

• Excellent communication skills – both verbal and written.
• Quick learner with the ability to adapt to a dynamic environment.
• Basic computer skills and experience with Microsoft Office products, specifically Microsoft Excel.
• Ability to deliver quality results with strict deadlines.
• Excellent problem-solving skills and attention to detail.
• Self-motivated with or without supervision; a healthy desire to constantly succeed.
• Organizational skills needed to balance workload to achieve optimal results.
• Ability to work well with others in a team setting.

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits provided for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
• Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
• Bi-annual swag drops for employees

Additional Information

• Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.