Customer Service Representative

The Customer Service Representative at Nestlé Health Science is responsible for delivering exceptional customer service through timely, accurate, and professional interactions. The role involves handling inquiries, processing orders, resolving issues, and supporting business objectives to ensure a positive customer experience.

Location: Not specified, likely on-site or hybrid based on typical roles, but not explicitly mentioned.

Salary: $37,000–$45,000/yr

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner.
• Process customer orders and credits accurately and efficiently while maintaining attention to detail and adherence to established procedures.
• Investigate and resolve customer concerns, questions, and account issues, ensuring timely follow-up and resolution.
• Maintain consistent service quality and compliance with established customer service standards.
• Document customer interactions, inquiries, complaints, and resolutions accurately within company systems.
• Communicate relevant customer and account information to appropriate team members and internal stakeholders.
• Collaborate cross-functionally to resolve customer issues and support a seamless customer experience.
• Participate in product, process, and systems training to maintain knowledge and effectiveness.
• Support outbound customer communications related to order updates, out of stock items, follow-up activities, promotions, and special projects.
• Identify opportunities for process improvements and communicate recommendations to leadership.
• Assist with quality-related documentation, complaint handling, and escalation processes as required.
• Support departmental goals and contribute to a collaborative, customer-focused team environment.
• Perform all other duties as assigned.

Requirements

• High school diploma; Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience.
• 1 to 2 years of customer service experience required.
• Experience in a call center, healthcare, professional products, or customer-facing environment preferred.
• Proficiency with Microsoft Office applications and customer relationship management (CRM) systems.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.

Benefits

• Performance-based incentives and a competitive total rewards package.
• 401k with company match.
• Healthcare coverage.
• A broad range of other benefits.

Additional Information

• The pay range is $37,000-$45,000, with final compensation based on skills, knowledge, and location.
• This position is not eligible for Visa Sponsorship.
• Nestlé promotes an inclusive workplace and encourages applications from veterans, service members, and individuals with disabilities.
• Applicants can request accommodations during the recruitment process.