Clinical Care Navigator (Tuesday to Saturday 11am-7pm ET)

Spring Health is a global mental health company on a mission to eliminate barriers to mental health through an AI-native platform that offers personalized support including self-guided tools, coaching, therapy, medication management, and specialty care. The company values technology that expands the reach, quality, and humanity of care, and encourages team members to use AI thoughtfully.

Location: Remote (US)

Salary: $33.33 - $42.31 hourly

Responsibilities

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

Requirements

• LCSW, LMFT, LPC, or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning.
• Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• Employer sponsored 401(k) match of up to 2%.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers.
• Competitive paid time off policies including vacation, sick leave and holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure.
• Access to Noom weight management program.
• Fertility care support through Carrot with $4,000 reimbursement.
• Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
• Sponsored child care, back-up care, and elder care through BrightHorizons.
• Up to $1,000 Professional Development Reimbursement annually.
• $200 per year donation matching.

Additional Information

• The target hourly range is $33.33 - $42.31, with a competitive total rewards package.
• The role requires flexibility for occasional shift changes and working holidays.
• The role is fully remote, US-based, with a schedule Tuesday to Saturday 11am-7pm ET.
• Spring Health is an equal opportunity employer and values diversity and inclusion.