Talent Connect - WAH 2025

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet, providing customer service support and resolving routine problems related to client's products or services.

Location: PHL Work-at-Home NCR QC

Responsibilities

• Ensure service delivered to customers meets contractual KPIs
• Clarify customer requirements and provide resolutions
• Listen attentively and demonstrate empathy
• Greet customers professionally
• Maintain knowledge of client products/services
• Prepare accurate work and document accounts
• Participate in activities to improve customer satisfaction
• Offer additional products/services
• Track and retrieve information in call tracking database
• Respond to inquiries by referring to published materials or senior staff

Requirements

• High school diploma with 3-6 months relevant experience (preferred)
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication skills
• Dependable with strong attention to detail
• Skilled in multi-tasking and adaptable to change
• Tolerance for repetitive work in a fast-paced environment
• Ability to work as a team member and independently
• Patience in customer contact situations
• Ability to rotate shifts as needed

Additional Information

• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws