Supply & Logistics Coordinator

Nabu Casa is the organisation behind Home Assistant, the world's largest free and open-source smart home platform used by over two million households. We focus on sustainability, privacy, choice, and supporting open-source initiatives. Our funding comes from user subscriptions and hardware sales, with no external investors.

Location: Madrid, Spain

Responsibilities

• Own the end-to-end flow of hardware products from manufacturers to distributors across multiple regions
• Place and manage manufacturer purchase orders and track them through to delivery
• Coordinate directly with manufacturers on lead times, production schedules, shipment planning, and day-to-day issues
• Support distributors with back-office tasks: order coordination, delivery updates, and issue resolution
• Manage order flow, inventory updates, and data in NetSuite
• Handle partial deliveries, stock allocation decisions, and inventory coordination across regions
• Coordinate global logistics with freight forwarders and logistics partners
• Run the RMA process end to end, including coordination, root-cause tracking, and reconciliation with manufacturers
• Analyse forecast data and inventory levels to support purchasing decisions on when and how much to order
• Create and maintain standard operating procedures and supply chain documentation
• Identify bottlenecks and continuously improve the supply chain as the company scales
• Work cross-functionally with the Hardware, Commercial, and Finance teams to keep everything aligned

Requirements

• 4+ years in supply chain, logistics, purchasing, or operations, with direct, hands-on ownership of the work
• Direct experience coordinating with manufacturers — placing and managing purchase orders, and working with them on lead times and production schedules. Experience with factories in China (or elsewhere in Asia) is strongly preferred
• Cultural fluency communicating with international manufacturing partners, particularly in Asia — you understand professional norms and know when directness or informality is and isn't appropriate
• A practical grasp of inventory management, stock allocation, and partial deliveries — you've solved these problems for real, not just in theory
• Experience coordinating international shipments and logistics
• Experience with an ERP system (NetSuite, SAP, Odoo, or similar) and confidence placing POs and managing deliveries within one
• A track record of bringing structure: documenting processes, writing SOPs, and improving workflows — ideally drawn from a company that already had solid supply chain practices you can adapt for us
• The ability to operate independently with minimal structure and high ownership in a fast-moving environment
• An analytical mindset — comfortable using reporting and forecast data to drive decisions
• Strong organisational, problem-solving, and communication skills

Benefits

• Fully remote work environment
• Full-time position for 40 hours per week
• Flexible schedule with at least 3 hours of overlap for team communication
• Competitive salary based on local market rates, with specific ranges provided for various countries
• Five weeks of paid time off
• Fourteen days of paid sick leave (if applicable)
• Six weeks of paid parental leave and six weeks of unpaid parental leave in the first year
• Home workspace equipment budget and smart home budget
• Contribution to internet costs
• Opportunity to work on Home Assistant-related side projects during work hours

Additional Information

• The role offers autonomy to manage and improve the supply chain independently.
• The company is profitable, community-funded, and values sustainability, privacy, and open-source principles.