Strategic Accounts Solutions Director Dermatology

The role is for a Strategic Accounts Solutions Director in dermatology, responsible for managing key accounts, driving growth, and delivering tailored solutions to clients. It combines account management, business development, and strategic insights.

Location: Remote (US)

Responsibilities

• Partner with the Solutions team to develop and implement joint business plans to drive growth and retention for each client.
• Collaborate with internal teams to develop and propose customized solutions that address client pain points, enhance operational efficiency, and drive growth.
• Drive revenue growth by identifying opportunities for upselling and cross-selling additional products or services. Ensure a high level of client satisfaction and engagement to retain accounts and foster long-term relationships.
• Lead and coordinate the delivery of solutions, ensuring projects are executed on time, within budget, and to the client's satisfaction.
• Lead the development and execution of data analysis and reporting strategies for strategic accounts.
• Create and maintain dashboards, performance reports, and actionable insights to measure the effectiveness of initiatives.
• Conduct deep-dive analyses on customer behavior, trends, and performance to guide strategic recommendations and inform joint business plans.
• Analyze customer data to identify opportunities for revenue growth, retention, and improved satisfaction for strategic accounts.
• Provide insights into customer segmentation and solution engagement by clinicians to help tailor recommendations.
• Monitor industry trends, competitor activities, and customer feedback to adjust strategies.

Requirements

• Bachelor’s degree
• 10+ years of experience in key account management, preferably with a focus on strategic or enterprise accounts
• Previous sales experience
• Excellent communication and presentation skills
• Proven ability to lead beyond direct reporting lines
• Strong problem-solving skills with a focus on business impact
• Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously
• Familiarity with strategic account management processes and methodologies
• Experience with CRM systems (e.g., Salesforce)
• Proficient with Microsoft Word, PowerPoint, Excel, and Outlook
• Able to travel up to 20%

Benefits

• Fully remote work environment with a flexible time off policy
• Dedicated professional development support, including reimbursement for approved learning and development activities.
• Comprehensive wellness benefits, including medical, vision, and dental coverage, with a significant portion of premiums subsidized for employees and eligible dependents, as well as access to HSA, FSA, and Dependent Care FSA plans
• Employer-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) retirement plan with company matching
• Cell phone reimbursement for business use
• Home office stipend to support a productive remote setup