Strategic Account Manager

Mosaicx, a part of WestCX, is seeking a Strategic Account Manager to drive growth in customer experience technology solutions, focusing on acquiring new clients and expanding market presence.

Location: United States

Responsibilities

• Hunt and acquire new logo accounts to expand Mosaicx's market presence
• Execute and manage the complete sales cycle to generate new solution sales
• Develop and maintain expert-level knowledge of Mosaicx CX solutions and competitor offerings
• Identify and present compelling value propositions to drive additional solution purchases
• Research emerging industry trends to enhance Mosaicx's value proposition
• Establish yourself as a trusted advisor with deep industry and solution expertise
• Proactively manage pipeline with timely opportunity updates and monitoring
• Coordinate sales operations resources to improve sales cycle efficiencies
• Achieve assigned revenue quotas and growth targets

Requirements

• Bachelor's Degree in business, information technology, or related field or equivalent professional experience
• 5+ years selling SaaS solutions in customer self-service (B2C), contact centers, or related areas
• Proven ability to close deals generating $500K-$1M in annual revenue
• Demonstrated success negotiating and closing complex mid-market to large enterprise deals
• Experience managing and growing accounts

Benefits

• Medical, dental, vision insurance
• Health savings and flexible spending accounts
• Mental health and wellness program (EAP)
• Paid time off including vacation, holiday and sick time
• 401(k) retirement plan with company match up to 6% after one year
• Tuition reimbursement & in house learning platform
• Service awards and much more