Senior Solution Architect Consultant Sales Engineer

Cyara is a leader in AI-powered customer experience assurance, providing a unified platform for testing and monitoring across various channels to optimize customer journeys and AI interactions.

Location: Remote (US)

Salary: $170,000 - $200,000 a year

Responsibilities

• Own and lead pre-sales technical activities including discovery, demos, presentations, workshops, and proof-of-concepts.
• Collaborate with Sales to understand customer requirements, align technical strategies, and support revenue goals.
• Conduct discovery sessions to uncover customer pain points, business drivers, and technical needs.
• Architect and propose solutions integrating Cyara's platform with customer technology stacks.
• Develop and present customized demonstrations connecting customer challenges to business value.
• Respond to technical inquiries, manage objections, and guide through complex sales cycles.
• Represent Cyara at customer events, conferences, webinars, and trade shows.
• Partner with internal teams to share feedback, resolve issues, and support transitions from pre-sales to delivery.
• Create technical sales materials, documentation, case studies, and enablement resources.
• Mentor junior Solution Architects and share thought leadership.

Requirements

• 8+ years of experience in pre-sales, sales engineering, solutions engineering, or solutions architecture, with experience presenting to C-level and VP-level stakeholders.
• Bachelor's degree in Computer Science, Information Technology, or related work experience.
• Proven experience leading large-scale or enterprise technical sales efforts.
• Experience in CX, contact center, call center, IVR, testing, or monitoring technologies preferred.
• Advanced technical skills in designing solutions, system integration, and translating capabilities into business value.
• Excellent communication and presentation skills for technical and business audiences.
• Strong consultative discovery skills to uncover customer challenges and needs.
• Ability to use storytelling and value-based messaging to build trust.
• Excellent problem-solving and analytical skills to respond to objections.
• Strong meeting management skills including active listening and clear responses.
• Leadership and mentoring skills to coach junior team members.
• Ability to collaborate with various internal stakeholders.
• Willingness to travel as needed.

Benefits

• $170,000 - $200,000 a year (OTE), with individual pay based on skills, qualifications, experience, and location.
• Flexible work environment.
• Competitive compensation.
• Results-oriented, fast-paced culture with a family-first, team-oriented atmosphere.
• Inclusive and diverse workplace committed to equal opportunity.

Additional Information

• This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.
• Cyara is committed to diversity, equity, inclusion, and belonging.
• Cyara values delivering excellence, bold innovation, integrity, and curiosity.
• No agency resumes accepted outside the official process.