Senior Implementation Project Manager

ServiceChannel is a cloud-based platform for Facilities Management and Maintenance operations, seeking a Senior Implementation Project Manager with domain expertise to lead customer deployments and ensure successful platform adoption.

Location: Italy

Responsibilities

• Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi-site service delivery
• Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints
• Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines
• Guide customers through configuration, training, testing, and go-live with a focus on operational adoption
• Communicate technical and functional concepts clearly to stakeholders
• Build relationships with cross-functional teams and provide delivery leadership
• Deliver end-to-end client support including configuration, training, and integration
• Troubleshoot complex functional and technical issues
• Manage resources to meet milestones and ensure quality delivery
• Participate in initiatives to improve client experience
• Mentor junior project managers

Requirements

• Bachelor’s degree or equivalent experience
• 6+ years managing enterprise software implementations (CRM, EAM, FM, or similar)
• Strong understanding of Facilities Management, Maintenance Operations, or Service Delivery environments
• Experience managing all phases of enterprise implementation lifecycle
• Ability to deliver complex, multi-stakeholder implementations
• Strong problem-solving skills
• Excellent communication skills
• Strong organizational skills
• Ability to mentor other project managers
• Willingness to travel up to 40%