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Senior Implementation Project Manager

ItalyPosted 23 days ago

ServiceChannel is a cloud-based platform for Facilities Management and Maintenance operations, seeking a Senior Implementation Project Manager with domain expertise to lead customer deployments and ensure successful platform adoption.

Location: Italy

Responsibilities

  • Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi-site service delivery
  • Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints
  • Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines
  • Guide customers through configuration, training, testing, and go-live with a focus on operational adoption
  • Communicate technical and functional concepts clearly to stakeholders
  • Build relationships with cross-functional teams and provide delivery leadership
  • Deliver end-to-end client support including configuration, training, and integration
  • Troubleshoot complex functional and technical issues
  • Manage resources to meet milestones and ensure quality delivery
  • Participate in initiatives to improve client experience
  • Mentor junior project managers

Requirements

  • Bachelor’s degree or equivalent experience
  • 6+ years managing enterprise software implementations (CRM, EAM, FM, or similar)
  • Strong understanding of Facilities Management, Maintenance Operations, or Service Delivery environments
  • Experience managing all phases of enterprise implementation lifecycle
  • Ability to deliver complex, multi-stakeholder implementations
  • Strong problem-solving skills
  • Excellent communication skills
  • Strong organizational skills
  • Ability to mentor other project managers
  • Willingness to travel up to 40%

Location

Italy

Category

Other

Company

Fortive

Source

himalayas

Posted

23 days ago

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