Salesforce Administrative Specialist Freelance Remote

This role is for a Salesforce Administrative Specialist supporting a healthcare staffing company. The position involves managing Salesforce infrastructure, system integrations, user administration, and process improvements to ensure efficient healthcare staffing operations.

Location: Remote

Salary: $8 per hour

Responsibilities

• Handle escalated help desk tickets requiring Salesforce Administrator access
• Monitor and analyze system trends to identify recurring issues
• Perform data loads and bulk updates to maintain system efficiency
• Manage support tickets with vendors
• Configure new hire, team, and regional setups within Salesforce
• Manage integrations with associated systems (Gmail/Dialpad/Sense/TR)
• Provide system access and permissions management
• Support user training and adoption
• Create and maintain documentation for flows and workflows
• Interpret and optimize existing flows
• Conduct User Acceptance Testing for new rollouts
• Develop and implement best practices
• Ensure seamless integration between Salesforce and healthcare-specific platforms
• Perform proxy login testing
• Maintain data security and HIPAA compliance
• Monitor system performance and reliability

Requirements

• Active Salesforce Administrator Certification
• Minimum 2 years of Salesforce administration experience
• Experience with data loader operations and bulk updates
• Proven track record in technical support or help desk environments
• Knowledge of system integrations and API management
• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

Additional Information

• Work setup: Remote position with reliable internet and quiet workspace
• Working hours: Monday to Friday, 8 AM to 5 PM PST, occasional weekend for urgent matters
• Compensation: $8 per hour, no benefits package