Sales & Operations Assistant

Tortuga Forma is hiring a part-time Sales & Operations Assistant to support order logistics, customer service, and sales opportunities in a remote role requiring 10-15 hours per week, with a long-term commitment of 2+ years.

Location: Remote

Responsibilities

• Order logistics such as entry, tracking, and maintenance
• Work with the warehouses to obtain shipping quotes, stock level accuracy, and ensure orders are fulfilled properly and on time
• Dropship account maintenance including: allocating inventory, reporting on SKU sell through velocity across 2 - 3 key dropship accounts, addressing late shipments and customer queries, tracking returns
• New dropship account setup including creating the catalog (image specs, product descriptions), learning backend systems, ensuring all information is accurately reflected on partner sites
• Identification of sales opportunities across wholesale and seasonal dropship marketing opportunities with initial outreach and follow ups
• Resolving DTC customer issues, returns processing, and issuing refunds after returns have been received
• Monthly data sorting to match dropship and wholesale sales with payouts received each month
• Use of Quickbooks Online for dropship payment matching for AR

Requirements

• 1-2 years of experience in sales or operations, internship ok
• Strong writing skills and is comfortable communicating with external customers
• Experience with sales channel backends (Shopify, Facebook/IG Shop, Pipedrive) is a plus