Property Management Coordinator

We are seeking a highly organized and detail-oriented Property Management Coordinator to support the day-to-day operations of a growing self-storage portfolio. This role serves as the operational backbone of the business, ensuring customer inquiries, rentals, billing issues, delinquency management, move-ins, move-outs, and administrative processes are handled accurately and efficiently.

Location: Remote

Responsibilities

• Manage customer inquiries via phone, email, and messaging platforms.
• Assist customers with reservations, rentals, move-ins, move-outs, billing questions, gate access issues, and lease-related inquiries.
• Maintain accurate customer records, notes, and communication history.
• Resolve customer concerns professionally and escalate issues when necessary.
• Ensure a positive customer experience throughout the rental lifecycle.
• Process new rentals and lease documentation.
• Coordinate move-in and move-out activities.
• Monitor unit occupancy and rental activity.
• Maintain accurate records across all property management systems.
• Support daily operational tasks to ensure facilities run smoothly.
• Monitor delinquent accounts and outstanding balances.
• Send payment reminders, notices, and follow-up communications according to company policies.
• Assist customers with billing questions and payment-related concerns.
• Escalate delinquent accounts when required.
• Maintain accurate documentation of collection efforts and account status.
• Maintain organized records within property management systems.
• Coordinate with local teams when physical site support is required.
• Ensure documentation, customer records, and lease files remain accurate and up to date.
• Track outstanding tasks and ensure timely follow-up.
• Support leadership with operational and administrative projects.
• Create, document, and improve Standard Operating Procedures (SOPs).
• Develop workflows for lead management, rentals, move-ins, move-outs, delinquency management, customer communication, reporting, and escalations.
• Identify process improvement opportunities that increase efficiency and customer satisfaction.
• Help maintain operational consistency across all locations.
• Prepare regular reports on occupancy, leads, delinquency, customer issues, and operational performance.
• Track unresolved issues and recommend solutions.
• Provide updates to leadership regarding operational trends and opportunities for improvement.

Requirements

• Native-level English communication skills, both written and verbal.
• Strong customer service experience.
• Typing speed of at least 60 WPM.
• Strong phone, email, and written communication skills.
• Proficiency with Google Workspace, including Gmail, Drive, Docs, and Sheets.
• Strong organizational and administrative skills.
• Ability to manage multiple open tasks and priorities simultaneously.
• Experience working remotely in a professional environment.
• Reliable internet connection and dedicated workspace.
• Strong attention to detail and problem-solving abilities.