Product Support Consultant (LATAM)

SupportYourApp is a global leader in Support-as-a-Service, partnering with major tech companies to deliver multilingual customer and technical support worldwide. The company offers a remote work environment and values a People First management approach.

Location: Remote (Global)

Responsibilities

• Provide technical support for software via calls, emails, and chats
• Assist customers with product inquiries
• Diagnose and troubleshoot software issues
• Support software installation, configuration, and usage
• Assist with software updates, patches, and releases
• Deliver training sessions and webinars
• Develop training materials and user guides
• Work securely with sensitive customer information

Requirements

• Excellent English (C1 level, written and spoken)
• Experience in customer support or technical support
• Solid understanding of software applications and technical concepts
• Excellent communication skills
• Proven problem-solving skills
• Attention to detail
• Positive and responsible attitude
• Personal laptop or computer (at least 8GB RAM)
• Stable internet connection (minimum 50 Mbps download, 40 Mbps upload)

Benefits

• Fixed schedule: Monday–Friday, 8:30 AM–5:30 PM EDT
• Remote work opportunity
• Inclusive international environment
• Compensation in USD
• Referral rewards
• Work-life balance
• Responsive leadership
• Self-development opportunities
• Trust-based culture with no time-tracking

Additional Information

• Benefits and conditions may vary depending on engagement terms.
• Specific terms including compensation, benefits, and work conditions will be detailed in the employment agreement.