Contact Center Provider Services Remote Usa (Any City, La, Us, 99999)

Gainwell is seeking a dedicated customer contact professional to deliver exceptional service to healthcare members, providers, and stakeholders through various communication channels, including phone, email, and chat. The role involves researching claims, verifying insurance, and ensuring compliance with healthcare regulations.

Location: Remote (US)

Salary: $27,200–$38,900/yr

Responsibilities

• Engage promptly and professionally with providers and members through inbound/outbound calls, emails, live chat, and other platforms, addressing inquiries with empathy, accuracy, and composure.
• Listen carefully to questions and concerns, providing clear and accurate information in alignment with company policies and procedures, and escalate complex issues to leadership when appropriate.
• Document all interactions, feedback, and resolutions accurately in the CRM or case management system, and share insights on recurring issues to support process improvement.
• Collaborate effectively with team members and supervisors to coordinate support, maintain a positive work environment, and ensure issues are routed to the appropriate departments.
• Meet or exceed established KPIs, including call quality, handle time, customer satisfaction, and adherence to scripts, quality standards, and scheduled work hours.

Requirements

• High school diploma/GED required
• 1–2 years of experience in customer service, preferably healthcare
• Demonstrate strong organizational and communication skills, with high attention to detail and the ability to actively listen, show empathy, and respond to member and/or provider concerns with compassion and clarity.
• Ability to multitask and navigate multiple systems simultaneously.

Benefits

• Professional growth through training and mentorship
• A fast-paced role in a metrics driven environment with direct impact on providers serving the Medicaid programs and benefits
• Ability to work either 8:00AM – 4:30PM or 8:30AM – 5:00PM EST.
• Eligible for a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• Access to leadership and technical development academies to build skills and capabilities.

Additional Information

• The deadline to submit applications is 08/10/2026.
• The pay range is $27,200.00 - $38,900.00 per year, with variations based on geographic region, experience, and other factors.
• Gainwell offers a flexible work environment, career development opportunities, and a commitment to diversity and inclusion.
• Gainwell is an Equal Opportunity Employer.