Patient Scheduler II

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a healthcare setting. It involves handling patient interactions, scheduling, and coordination across multiple service lines, requiring proficiency in a high-volume call environment.

Location: Business Service Center

Salary: $20.28 - $29.44 / hour

Responsibilities

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
• Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling
• Handles incoming calls, follow-up and referral work queues, ticket scheduling
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
• Other clerical duties as assigned

Requirements

• 1 year of clinical healthcare experience

Benefits

• Medical, dental, vision, life, and disability insurance
• Supplemental options
• 401(k) plan with employer contributions
• Training, tuition reimbursement, and educational programs
• Flexible scheduling, generous time off, wellness resources

Additional Information

• Shift Rotation: Day/Eve Rotation
• Hours Per Pay Period: 80
• Union: DC USWA Main & Neighborhoods (DCUMN)
• FTE: 1
• Weekends: No
• Call Obligations: Yes