Patient Care Specialist

This is a remote customer support role involving answering inbound calls for large hospital networks, providing telephone answering, messaging, and alert services to physicians and medical facilities across the United States.

Location: Remote

Salary: $17.50/hr plus up to 15% bonus and benefits

Responsibilities

• Manage call volume of 80-120 inbound calls daily in a timely and professional manner
• Follow communication prompts
• Identify callers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by going the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements

• Pleasant speaking voice, professional mannerisms, good computer skills, reliable internet, a quiet dedicated workspace
• Medical terminology and experience, either hands-on or clerical, required
• Familiarity with EMR systems and practices preferred
• Minimum typing of 30 wpm, to be tested
• Ethernet internet connection (hardwire) preferred, Ping < 15, Download > 50 mbps, Upload > 10 mbps

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance