Operations Support Manager

The Chartered Institute for Securities & Investment (CISI) is seeking an Operations Support Manager to support operational requirements and improve service experiences in Riyadh, Saudi Arabia, working closely with The Financial Academy and engaging with stakeholders and members.

Location: Riyadh

Responsibilities

• Support and coordinate end-to-end operational experiences for candidates sitting examinations through the Financial Academy, acting as a liaison between our delivery partners and the CISI operations team.
• Maintain and strengthen relationships with key stakeholders.
• Provide exceptional service and support to our partners and members, ensuring all aspects of the customer experience are seamless.
• Collaborate with internal teams to deliver high-quality customer experiences.
• Create and identify opportunities for improvements and service development.
• Regular engagements at events with members and stakeholders.

Requirements

• Arabic language essential.
• Customer centric, with excellent communication and interpersonal skills.
• Strong organisational skills and resilience.
• Attention to detail and problem-solving skills.
• A pro-active and positive attitude.
• Ability to work independently and as part of a high-performing team.
• Previous experience in a Operations/Customer Service role.
• Project management experience.
• Familiar with analysis of business processes and customer journeys (desirable).

Additional Information

• Uphold the highest standards of integrity and ethical conduct in all interactions.
• Ensure compliance with CISI's code of ethics and professional standards.
• Promote a culture of transparency, honesty, and accountability.