Operations Executive

We are seeking a detail-oriented and proactive Operations Executive to monitor transactions, handle client queries, coordinate with internal teams, and ensure smooth transaction processing and client support.

Location: Dubai, United Arab Emirates

Responsibilities

• Monitor, verify, and approve transactions as per company process and compliance requirements
• Handle client queries related to transaction status, delays, failed payments, and beneficiary fund receipt issues
• Coordinate with internal teams and banking partners for transaction investigations and resolutions
• Respond to clients professionally through email and other communication channels
• Send regular transaction status updates and follow-up emails to clients
• Maintain and update Excel/MIS sheets for all client queries, complaints, transactions issues, and resolutions
• Ensure all client issues are tracked, resolved, and properly documented
• Escalate critical or unresolved cases to the respective teams promptly
• Maintain accuracy, confidentiality, and operational efficiency in daily activities

Requirements

• Bachelor's degree in B.Com, BBA, BBM, BA, MBA, or any banking/finance-related field
• Freshers are welcome to apply
• Good verbal and written communication skills in English
• Basic knowledge of banking, remittance, payment operations, or financial services preferred
• Proficiency in MS Excel and basic computer applications
• Strong attention to detail and problem-solving skills
• Ability to manage multiple tasks and work in a fast-paced environment