Medical Virtual Assistant (Patient Care & Scheduling Coordinator)

Virtual Rockstar is seeking a full-time Medical Virtual Assistant (Patient Care & Scheduling Coordinator) to join a growing outpatient physical therapy organization. The role involves patient scheduling, communication, insurance support, and patient reactivation across multiple clinic locations.

Location: Remote

Responsibilities

• Answer incoming patient phone calls
• Schedule new patient evaluations and follow-up appointments
• Manage appointment confirmations, cancellations, and reschedules
• Coordinate patient scheduling across multiple clinic locations
• Maintain accurate patient records and appointment information
• Send appointment reminders and follow-up communications
• Coordinate with front office teams and providers regarding scheduling needs
• Conduct patient recall and reactivation campaigns
• Contact patients who have fallen off their treatment plans and encourage them to return to care
• Follow up with prospective patients who have not yet scheduled appointments
• Perform outbound outreach to strengthen patient retention
• Build rapport with patients through personalized and empathetic conversations
• Support patient satisfaction and continuity of care initiatives
• Verify patient insurance coverage and benefits
• Assist with authorization follow-up
• Update patient records with insurance information
• Explain insurance benefits to patients when appropriate
• Respond to patient inquiries via phone and email
• Manage voicemail callbacks and patient communications
• Maintain accurate documentation within the EMR and communication systems
• Serve as an extension of the patient services team
• Help educate patients about available services and treatment options
• Assist patients in taking the next step toward scheduling care
• Deliver a high-touch, professional experience that reflects the practice's commitment to exceptional service.

Requirements

• Previous experience in medical scheduling, patient coordination, healthcare customer service, or medical administration
• Excellent verbal and written English communication skills
• Strong phone presence with the ability to build rapport quickly
• Experience handling both inbound and outbound patient calls
• Comfortable discussing insurance benefits and scheduling options with patients
• Strong organizational and multitasking skills
• Ability to think critically and adapt conversations based on patient needs
• High attention to detail and accuracy
• Reliable internet connection and professional remote work environment

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families across the Globe