Mandarin - International Telephonic/Video Remote Interpreters

A Mandarin Remote Agent role within the IRIS division, responsible for facilitating language communication for the LEP community via audio and video in various settings.

Location: Remote (Global)

Responsibilities

• Provide effective audio and video remote interpreting
• Answer inbound calls in a timely manner
• Perform basic troubleshooting for technical issues
• Provide superior customer service
• Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
• Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
• Complete assigned training(s) and participate in ongoing Quality Assurance monitoring

Requirements

• Full fluency in both English and Mandarin
• Technology proficient (including but limited to: web based platforms, email, Microsoft Word, Microsoft Excel)
• Preferred - professional interpreting experience
• Preferred - industry specific certifications/trainings (CMI, CCHI, etc.)
• Preferred - proof of 40+ hour medical interpreting training (ex: Bridging The Gap, Cross-Cultural, etc.)

Additional Information

• International opportunity