Customer Success Manager, Instrument and Equipment Services NAM

The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.

Location: Office

Responsibilities

• Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.
• Provide intensive support to assigned customers in collaboration with Service Contract Specialists and Service leaders. Visit customers for contract negotiations, with a readiness to travel 10-25%.
• Ensure timely contract renewals, including tracking deadlines, developing proposals, and following up to maintain and grow existing business.
• Actively acquire and consult with existing and new customers for the sale of service products.
• Prepare sales reports, statistics, and forecast summaries as required.
• Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits, and logging sales activities.
• Build and maintain close and long-term business relationships through meetings, phone, and email contacts.
• Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.

Requirements

• Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
• 3+ years of sales experience with proven ability to qualify opportunities and close deals. Prior experience in similar roles (sales, tele-sales, sales administration) in a corporate/matrix organization is preferred.
• Excellent oral and written communication skills.
• High organizational skills and self-discipline.
• High self-motivation, team spirit, flexibility, and a positive demeanor.
• Knowledge in the field of instrumental analytics/life sciences.
• Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
• Ability to travel to customer locations up to 25%; includes overnight travel.

Additional Information

• Standard work schedule (Mon-Fri).