Remote Customer Service Representative (New Brunswick, CA)

Aspire Lifestyles is hiring for a Remote Customer Service Representative to support global client programs by providing professional, seamless customer support through phone, email, and chat. The role involves assisting with lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.

Location: Remote – New Brunswick, Canada

Salary: $20.00 - $22.00 CAD per hour

Responsibilities

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

Requirements

• Minimum 2 years of interactive customer service experience
• Call center or high-volume service experience preferred
• Hospitality, travel, or loyalty program experience is highly valued
• Personal global travel experience is an asset
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
• A passion for helping customers and solving problems
• Strong communication and interpersonal skills
• The ability to multitask across multiple systems and requests
• Attention to detail and strong time management
• Comfort working in a fast-paced, performance-driven environment
• High school diploma or equivalent

Benefits

• Competitive hourly rate + performance-based incentives
• Full-time (40 hours/week), Fixed Schedules
• Paid training
• RRSP Match
• Medical, Dental & Vision benefits
• Paid time off
• Remote Work from home opportunity
• No sales required

Additional Information

• Must be located in New Brunswick, Canada
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Have a private work-from-home environment with reliable hardwired internet
• Ability to pass required background screening
• Language proficiency in English; additional languages such as Spanish, French, Mandarin, Cantonese, Portuguese are assets
• Accommodations available for candidates with disabilities