Learning Engagement Consultant

Skillsoft is a global leader in AI-native skills management, helping organizations and learners turn change into growth through personalized learning and workforce insights.

Location: India

Responsibilities

• Manage the delivery of service engagements for Skillsoft clients.
• Work with account teams to focus on customer specific program needs.
• Act as a liaison for Skillsoft and provide a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract.
• Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided.
• Develop and maintain detailed project work plans, completing all deliverables on time and in scope.
• Provide project management oversight for site implementations including site build, configurations, and integration.
• Provide guidance on product training and resource availability. Perform training as needed.
• Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses.
• Pursue understanding of the customer's program goals as the basis for consulting and recommendations.
• Establish solid rapport and working relationships with all internal and external stakeholders for the duration of projects, as well as, deliver clear value in accordance to the customer’s needs as described in the contract.

Requirements

• 8+ years of professional experience in a Learning and Development role preferably including content curation, learning facilitation, leadership development, and/or reporting and administration with a University degree in education, business, computer science, or commensurate experience.
• Intermediate level of desktop application skills in (Microsoft Word, Outlook, Excel, PowerPoint, Microsoft Project, & Access) with the ability to learn new technologies and applications quickly as new application skills are required for the position.
• Experience or familiarity with the computer-based training market.
• Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms.
• Detail oriented with robust Project management, time management and organizational skills.
• Experience with and capable of conducting business in a virtual environment, working with multiple virtual teams.
• Ability to Travel up to10-15% on average annually.
• Working Hours: Some work outside of normal business hours will be required.