Insurance Billing - Special Utilities - Digitech - Remote

The Special Utilities Billing Representative is responsible for resolving claims related to EMS billing, working remotely on a full-time basis, Monday through Friday, Eastern Time schedule.

Location: Remote

Responsibilities

• Review claims that have been put on hold, working to identify causes and address issues causing them to remain on hold
• Address claims that have been identified as paid by locating deposit information
• Complete basic credentialing updates with insurance companies
• Review patient accounts with multiple transports to ensure the system has the correct coordination of benefits
• Handle all correspondence that comes to EMS lockbox (denial EOBs, patient invoices, attorney requests, etc.)
• Document all findings and actions in the appropriate systems with accuracy and attention to detail, maintaining full compliance with HIPAA and internal quality standards
• Work with insurance companies over the phone, collecting claim status, deposit information, etc.
• Additional job duties as assigned

Requirements

• High School Diploma or equivalent
• Strong ability to multi-task and manage competing priorities with accuracy
• Ability to work independently and remain focused in a remote, deadline driven environment
• Collaborative team player with the ability to communicate professionally with internal departments and external partners
• Pleasant, professional, and customer focused demeanor
• Ability to maintain composure and deliver quality work under pressure
• Strong computer literacy, including comfort working with dual monitors and navigating multiple systems simultaneously
• Excellent follow through, attention to detail, and accuracy in data review
• Strong written communication skills, including grammar and documentation clarity
• Ability to meet strict deadlines while maintaining high-quality work
• Reliable, punctual, and dependable with strong work accountability
• Quick learner who takes clear, organized notes during training
• Comfortable asking questions and seeking clarification when needed
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Benefits

• Competitive salary, commensurate with experience
• Comprehensive benefits package, including 401(k) Plan