General Manager, Operations

Honor Technology is a leader in aging care innovation, providing technology, tools, and services to empower older adults to live independently. It operates a growing portfolio including the Home Instead brand, with a global network of Care Pros delivering personalized in-home care.

Location: Remote (US)

Salary: $128,700—$143,000 USD

Responsibilities

• Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring markets meet growth and quality objectives.
• Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth.
• Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth.
• Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and market scalability.
• Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement.
• Influence core drivers like revenue growth, margin, operational efficiency, and Care Pro safety to meet financial performance targets.
• Take ownership of escalated client service issues, driving resolution strategies to improve client retention.
• Work closely with HQ teams, providing input into strategic decisions and advocating for your market's needs.

Requirements

• 8+ years of experience in operations, client management, or general management, ideally in a growth-stage and service-driven organization.
• 3-5+ years of experience leading high-performing operational teams, including hiring, coaching, performance management, and accountability for business outcomes across teams of 5-10+ employees.
• Experience managing external stakeholders, partners, franchise owners, clients, or customer accounts where success depended on influence, trust-building, and driving outcomes through external relationships.
• Experience operating in service-based environments where outcomes directly impact people, families, patients, customers, or other vulnerable populations. Experience in healthcare, home care, childcare, senior care, social services, education, hospitality, or other high-empathy service environments is highly valued.
• Strong operational problem-solving skills, with the ability to use data to identify root causes, prioritize actions, measure outcomes, and improve market performance.
• Financial and business acumen, including owning P&L and market performance including revenue growth and budgets.
• Adaptability and decisiveness in fast-paced, dynamic environments; self-starter.
• Graduate degree (MBA, MPP, MPH, or equivalent) preferred.

Benefits

• Base pay range of $128,700—$143,000 USD.
• Equity and 401K with up to a 4% match.
• Medical, dental, and vision coverage including zero cost plans for employees.
• Short Term Disability, Long Term Disability, and Life Insurance, fully employer paid with voluntary additional Life Insurance option.
• Generous time off program, mental health benefits, wellness program, and discount program.

Additional Information

• This role operates on Pacific Time business hours (8 a.m.–5 p.m. PT, Monday–Friday), with occasional evening, weekend, or holiday availability.
• While the markets overseen may evolve, residency within the Pacific or Mountain Time Zone is not required.
• Limited travel may be needed occasionally for community events or team gatherings.
• Honor emphasizes leadership principles such as client focus, pushing for excellence, getting things done, mission alignment, problem identification, and continuous improvement.