Freelance Interview Host - Polish, Thai and Asian languages

M3 is seeking a Qualitative Interview Host to support their Market Research Project Management team by managing the day-to-day call operations for online market research studies, ensuring projects are completed on time and meet client expectations.

Location: Remote (US)

Responsibilities

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Requirements

• Bachelor’s degree or equivalent work experience preferred
• Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages
• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices

Additional Information

• Operating hours between 07.00 - 18.00 EST time zone
• Please state your languages and submit CVs in English