Principal

Principals will manage a portfolio of accounts, focusing on maintaining relationships, overseeing cloud transformation programs, and supporting sales and internal collaboration to ensure customer success and revenue growth.

Location: Remote (US)

Salary: $176,000 - $264,000/yr

Responsibilities

• Accountable for the success of Guidewire Cloud implementations, coordinating all roles across assigned projects and ensuring execution of critical steps in cloud transformation.
• Owns the overall P&L for the account, managing customer adoption and holding them accountable to key standards, including performance testing and success criteria.
• Leads strategic dialogues to leverage GWCP features and integrates key considerations into future planning and capacity management.
• Supports the sales team on GWCP opportunities, collaborating on proposal responses and accompanying PS opportunities.
• Ensures accuracy of booking opportunities and manages small-value opportunities independently.
• Develops program plans with cost estimates and establishes margin expectations for implementation proposals.
• Accountable for a portfolio of accounts, ensuring consistent practices and success across customers.
• Manages staffing projections and resolves cross-portfolio staffing conflicts by coordinating with relevant teams.
• Advocates for cloud engagements internally, managing relationships with partners and Guidewire resources.
• Collaborates with Product Development on portfolio needs and plans handover to BAU and CS teams upon program completion.
• Provides concise updates to PS regional leadership, VPs, and Portfolio Directors (EMEA).

Requirements

• Takes accountability for customer engagement and internal metrics (P&L, cross-team collaboration, services growth, client satisfaction).
• Has experience managing P&L for customer accounts and understands the Guidewire sales process.
• Builds credibility across departments to support cross-team collaboration.
• Strong sales acumen with an entrepreneurial mindset.
• Proven ability to work collaboratively and adhere to processes with other PS stakeholders.
• Understands customer needs and guides towards the best outcome.
• Anticipates customer needs, risks, and issues and manages complex issues.
• Understands the Guidewire catalog and capabilities at a high level.
• Understanding of cloud and technical terminology is desirable.
• Able to explain Guidewire Cloud and AWS capabilities.
• Understand Insurance Industry for the country/region.

Benefits

• Base salary range of $176,000 - $264,000.
• Health, dental, and vision insurance.
• Paid time off.
• Company-sponsored retirement plan.
• Potential eligibility for annual bonus, commissions, and long-term incentives.

Additional Information

• Disability accommodations available during hiring process.
• Guidewire is committed to diversity and inclusion.
• All offers contingent on background checks.