Customer Service Representative I (Bilingual French)

The Customer Service Representative I (Bilingual-French) acts as the first point of contact for French and English-speaking customers, agents, and clients throughout the U.S. and Canada, providing professional, timely assistance and resolving inquiries.

Location: United States

Salary: $16.00/hr

Responsibilities

• Respond to customer, agent, and client inquiries via phone or web, handling account questions and concerns in both inbound and outbound interactions.
• Ensure timely, accurate follow-up and resolution.
• Resolve problems and verify insurance requirements while accurately entering information into internal systems.
• Process policies and related documents efficiently to ensure accurate workflow through the system.
• Assist other departments with support when needed based on workload demands.
• Consistently meet departmental standards for productivity, accuracy, and service quality.
• Maintain confidentiality and security of customer data, client information, and company systems.
• Complete additional duties and responsibilities as assigned.

Requirements

• High school diploma or GED
• Minimum of 6 months of customer service experience
• Fluency in English and French (spoken and written)
• Strong communication skills, including: