CRM Manager / GTM Systems Manager (m/w/d)

The TKD company in Langenfeld, Germany, specializes in telecommunications and mobile working solutions, supporting clients in planning, implementing, and managing digital workplaces with a focus on security, performance, and privacy. They are seeking a CRM Manager / GTM Systems Manager to oversee CRM systems and sales processes.

Location: Langenfeld (Rheinland), NORDRHEIN_WESTFALEN, Germany

Responsibilities

• Responsibility for the operational management of the CRM system (HubSpot) and interface systems.
• Planning, implementation, and optimization of automated marketing and sales processes.
• Reporting, KPIs.
• Development and implementation of a comprehensive CRM strategy in coordination with marketing, sales, and IT.
• Building and maintaining automated campaign workflows (Lifecycle, Retention, Reactivation, etc.).
• Supporting the introduction and optimization of sales tools and systems (e.g., CRM, quotation, and forecasting systems).
• Close collaboration with sales leadership on sales planning, goal setting, and capacity planning.
• Ensuring data consistency and integrity in CRM and ERP systems.
• Managing and implementing projects to increase efficiency and digitalization in sales.

Requirements

• Completed degree in economics, business administration, or sales management.
• Several years of professional experience in CRM management, ideally with HubSpot.
• Experience with reporting tools and data visualization.
• Excellent Excel and reporting skills; experience with BI tools is advantageous.
• In-depth knowledge of CRM structures, marketing automation, and customer journeys.
• Motivated and creative team player.

Benefits

• Unbefristeter Arbeitsvertrag (permanent contract).
• Fundierte und individuelle Einarbeitung.
• Regelmäßige Feedback- und Entwicklungsgespräche.
• Flexible work options (up to 3 days per week in Flex Office).
• Company fitness studio, snacks, drinks, health programs.
• Modern hardware in office and Flex Office.
• Additional benefits: €50 gift card, smartphone with mobile contract, business bike leasing, corporate benefits program, e-charging stations.

Additional Information

• Initial online interview with department head and HR.
• Option to visit the team on-site or via online meeting.
• Feedback within one week.
• Application includes CV, references, possible start date, and salary expectations.