Remote Customer Support - Chat & Ticket Support - Gaming

Seeking customer support moderators for a gaming brand, providing flexible, remote work with a focus on customer service, problem-solving, and team collaboration.

Location: Remote

Responsibilities

• Provide customer support to gamers via chat and ticketing systems.
• Follow company escalation policies.
• Maintain high-quality customer service and communication.

Requirements

• Great personality and team player attitude.
• Commitment to surpassing expectations.
• Problem-solving skills.
• Fast learner and adaptable.
• Customer-friendly demeanor.
• Reliable, trustworthy, and dependable.
• Experience with high volume customer service.
• Fluent in English writing.
• Advanced typing skills (minimum 40 wpm).
• Experience with web-based research.
• Experience working with company escalation policy.

Benefits

• Flexible self-scheduling of 20 hours per week.
• Work with well-known gaming brands.
• Remote work environment.
• Opportunity to network with professionals in the gaming industry.

Additional Information

• Project hours are all times Pacific, with a required shift of 10:30 AM - 2:00 PM PT.
• Orientation begins ASAP.
• Must have a dedicated Windows 11 or later desktop/laptop, 16 GB RAM, dual monitors, high-speed internet, noise-canceling headset.
• Willingness to install security software and enable 2FA.
• This opportunity is not available to residents of California, Colorado, New York, and Washington.