Credit Controller

Support the business by ensuring Nursing Direct debts are collected as per agreed terms, collaborating with teams to complete tasks, resolve queries, and improve debt collection processes.

Location: South Africa

Responsibilities

• Manage the Nursing Direct ledger debt book and cash collection.
• Collect outstanding debt through daily client communication.
• Send weekly Credit Hound reminder letters and follow up with clients.
• Meet weekly cash collection targets.
• Raise credits and re-invoice in Tempaid.
• Manage online portal invoices and credit notes, reconciling accounts.
• Allocate cash daily.
• Conduct welcome calls for new clients or packages.
• Escalate unresolved issues in weekly meetings.
• Complete Nursing Direct RBS bank reconciliations weekly and monthly.
• Handle Nursing Direct Client inbox queries promptly.
• Coordinate with the NDHL operations team to resolve client queries.
• Report unresolved issues to the Client Support Team Leader.
• Assist payroll with timesheet processing and contract changes.
• Raise credits for Nursing Direct and collaborate with payroll.
• Work with teams to improve processes, reduce errors, and minimize credit issuance.
• Maintain ledger accuracy post-Templink.
• Cover for team members during leave and train new team members.
• Perform ad-hoc duties as required.

Requirements

• Experience in credit control, debt collection, and resolving queries and disputes.
• Proficient in MS Office, especially Excel (pivot tables, VLOOKUPs).
• Ability to work under pressure and meet deadlines.
• Initiative and proactive workload management.
• Strong numeracy and accuracy skills.
• Excellent communication, customer service, organizational, and time management skills.
• Proficiency in Sage, Credit Hound, Tradeshift Portal, Tempaid system.
• Ability to work effectively within a team.