Cpq Administrator

Grafana Labs is a remote company specializing in open source observability and analytics platforms, serving over 35 million users and 7,000+ customers worldwide. They value open source, transparency, and innovation, offering a collaborative culture and opportunities for growth.

Location: USA time zones only

Salary: $174,986 - $209,983 (base) plus RSUs

Responsibilities

• Architect and own end-to-end integrations across Salesforce, Snowflake/BigQuery, Slack, Grafana, and billing & finance systems
• Define and enforce integration patterns, and API standards across the GTM stack
• Lead incident response and root-cause analysis for integration failures; drive improvements to observability and alerting
• Partner with Revenue Operations to translate business requirements into reliable, scalable technical solutions
• Evaluate and rationalize third-party connectors, middleware, and iPaaS tooling against build-vs-buy criteria
• Design and ship internal applications that replace SaaS point-solutions — reducing cost, consolidating workflows, and increasing team leverage
• Establish a lightweight internal development practice: code standards, CI/CD, deployment patterns, and documentation norms
• Leverage AI/LLM capabilities (APIs, agentic workflows) to accelerate internal tool development and automate repetitive operations work
• Maintain a clear deprecation roadmap tied to measurable SaaS spend reduction targets
• Set the technical direction for how GTM systems share data — defining canonical data models, source-of-truth ownership, and sync strategies
• Conduct design reviews and provide architectural guidance to engineers, RevOps analysts, and technical stakeholders
• Identify and remediate technical debt proactively; advocate for engineering rigor in a primarily non-engineering organization

Requirements

• 8+ years of software engineering experience, with a strong focus on systems integration and/or internal platform development
• Expert-level Python — you write production code, not just scripts, Java, and Java Script
• Deep hands-on experience with Salesforce (data model, APIs, automation) and at least one cloud data warehouse (Snowflake or BigQuery)
• Proven track record building internal tooling that replaced or meaningfully reduced reliance on commercial SaaS products
• Solid grasp of data modeling, API design, event-driven architectures, and ETL/ELT patterns
• Experience integrating billing, finance, or quote-to-cash systems (e.g., Stripe, NetSuite, Zuora, or similar)
• Demonstrated ability to work autonomously in ambiguous environments — you scope your own work and drive it to completion
• Strong communicator who can translate technical tradeoffs for non-technical GTM and finance stakeholders
• Familiarity with GTM platforms like Salesforce, HubSpot, Outreach, Gainsight, or similar CRM/sales engagement tools

Benefits

• Base salary range of $174,986 - $209,983 in the US
• Restricted Stock Units (RSUs) providing ownership in Grafana Labs
• Global remote culture with flexible work environment
• Annual leave policy of 30 days, including Grafana Shutdown Days
• Opportunities for career growth and development
• Access to frontier AI models and tools for development and automation
• Transparent communication and open decision-making processes
• Supportive and passionate team environment

Additional Information

• This role is remote and limited to applicants in USA time zones.
• Compensation ranges are country-specific; recruiters will discuss specific pay ranges for other locations.
• Grafana Labs is committed to diversity and equal opportunity employment.
• The company may utilize AI tools in its recruitment process.