Collections Specialist

The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts, including customer outreach, negotiation, and compliance management.

Location: Remote

Salary: $20.34 - $27.12 Hourly

Responsibilities

• Perform inbound and outbound collection calls across all stages of delinquency.
• Research, identify, and resolve issues contributing to customer delinquency.
• Maintain accurate and detailed records of all customer interactions and account activities.
• Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
• Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.
• Analyze borrower financials to determine appropriate payment arrangements or retention options.

Requirements

• High School diploma or equivalent.
• Typically requires 1–3 years of mortgage service experience and high‑volume collections experience.
• Goal‑oriented with the ability to thrive in a fast‑paced environment.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities with strong attention to detail.
• Call center experience preferred.

Benefits

• Medical, dental, vision, 401k, PTO/paid sick leave and other benefits.
• Employee stock purchase plan.

Additional Information

• Working hours are 11am-8pm EST with a rotating Saturday 9am-3pm EST.
• Candidates will be required to complete a background check, credit check, and drug screening.