Clinical Coordinator

The Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for scheduling, preparation, and support of clinical appointments, providing leadership, operational oversight, and process optimization.

Location: Remote (U.S.)

Salary: $25.00-$27.00/hr

Responsibilities

• Lead, mentor, and develop Clinical Coordinators to ensure high standards of accuracy, communication, and accountability
• Conduct regular 1:1s, performance reviews, and ongoing training refreshers
• Oversee team scheduling, workload balancing, and coverage across markets
• Support onboarding and competency development for new team members
• Foster a positive, efficient, and collaborative culture grounded in service excellence and ownership
• Ensure all appointments meet readiness requirements, including medical clearance, insurance verification, pre-medication coordination, FS/MAR confirmation, and lab case
• Ensure appointments are scheduled timely, efficiently, and accurately in alignment with provider availability, market zoning, and clinical protocols
• Monitor real-time schedule activity and readiness metrics to maintain schedule stability and reduce disruptions
• Track cancellations, reschedules, and visit delays and ensure timely escalation and resolution
• Analyze recurring scheduling and readiness barriers (e.g., clearance delays, facility responsiveness, lab turnaround)
• Identify trends and operational friction points across markets and coordinators
• Develop preventive strategies and implement workflow updates or SOP improvements
• Support system optimization, automation initiatives, and process refinements in CareStack and Healier
• Partner across multiple departments to ensure seamless patient flow and elevated service delivery
• Serve as an escalation point for complex coordination needs or facility/provider concerns
• Communicate trends, risks, and updates to internal partners and leadership
• Monitor and report team performance and operational health indicators, including timely, efficient, and accurate appointment scheduling, appointment readiness accuracy, reschedule and cancellation rates, medical clearance timeliness, insurance verification compliance, and provide weekly insights, prevention actions, and performance updates to leadership

Requirements

• Experience: 5+ years in dental, medical, or clinical scheduling/coordination; minimum 2 years leadership experience
• Systems: Experience with CareStack, or similar EMR platforms and Google Suite required
• Knowledge: Strong understanding of medical/dental workflows, pre-med & medical clearance processes, insurance verification, lab case coordination, and multi-facility scheduling
• Leadership: Demonstrated success managing remote teams, coaching performance, and implementing process improvements
• Skills: Excellent communication and relationship-building skills, Strong organizational and prioritization abilities, Ability to remain calm and solution-focused in a fast-paced environment

Benefits

• Competitive hourly rate of $25.00-$27.00/hr
• Medical, Dental, Vision coverage
• 401(k) plan with 3% match
• Life Insurance
• Generous Paid Time Off