Candidate Experience Assistant

The Candidate Experience & Interview Process Manager is responsible for managing and overseeing the candidate journey throughout the interview process for a recruitment operation working with UK-based employers. The role focuses on candidate management, interview coordination, onboarding support, and relationship building, rather than sourcing new talent.

Location: South Africa

Responsibilities

• Manage and oversee the end-to-end interview process for candidates once they enter the recruitment pipeline
• Act as the primary point of contact for candidates throughout the interview journey
• Coordinate interview scheduling between candidates and hiring managers across multiple stages
• Maintain clear and consistent communication with candidates regarding timelines, feedback, and next steps
• Conduct initial candidate screening calls when required
• Build and maintain positive relationships with both current employees and prospective candidates
• Ensure candidates have a professional and positive interview experience at every stage
• Manage the onboarding process for successful candidates, ensuring a smooth transition into their roles
• Coordinate onboarding documentation, introductions, and early-stage communication with new hires
• Maintain accurate candidate records and interview documentation within internal systems
• Liaise closely with hiring managers and recruitment teams to ensure efficient interview progression
• Handle administrative tasks associated with the recruitment process, including interview coordination, feedback collection, and candidate updates
• Identify opportunities to improve the candidate experience, onboarding journey, and interview process efficiency

Requirements

• Previous experience in recruitment coordination, candidate management, HR administration, talent operations, or onboarding support
• Strong organisational and administrative skills with the ability to manage multiple processes simultaneously
• Excellent written and verbal communication skills
• Highly personable with strong relationship-building abilities
• Strong attention to detail and ability to manage interview timelines effectively
• Comfortable conducting initial screening conversations with candidates
• Experience supporting or coordinating employee onboarding processes is advantageous
• Ability to manage confidential information with professionalism
• Proficiency with recruitment systems, scheduling tools, and standard office software
• Access to a reliable laptop and stable internet connection