Call Center Agent Nicaragua

The Call Center Agent role involves managing inbound and outbound calls, converting calls into leads and towing jobs, in a remote, shift-based environment operating 24/7 in the Pacific Time Zone.

Location: Remote (US)

Responsibilities

• Managing a high volume of incoming and outgoing calls.
• Identifying client needs and providing solutions.
• Answering inbound calls, converting them to leads, and to towing jobs.

Requirements

• Computer with specified minimum hardware (Intel, AMD, or Macintosh specs).
• Main internet speed with jitter below 10ms, latency below 160ms, upload more than 25mbps, download more than 40mbps.
• Reliable power backup capable of sustaining at least 8 hours.
• Secondary internet backup with minimum 25mbps upload and download speeds.

Additional Information

• Remote position with shift-based work in a 24/7 call center.
• Work in Pacific Time Zone.
• Power and internet backup are mandatory.