Swedish Customer Service Agent (Chat/Email)

A remote customer service role for Swedish speakers, assisting customers via chat and email from Greece. The position involves providing excellent customer care, resolving inquiries, and ensuring positive experiences within a dynamic, international team.

Location: Remote (Greece)

Responsibilities

• Manage incoming chat and emails.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Follow communication procedures, guidelines, and policies.

Requirements

• Fluency in Swedish (C1 - C2)
• Very good command of English (B2 – C1)
• Good MS Office skills.
• Customer orientation and ability to adapt/respond to different types of characters.

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation