Associate Claims Examiner

An Associate Claims Examiner role suitable for individuals starting their insurance career, performing technical checks on insurance documentation to ensure accuracy and quality, with training provided.

Location: Remote Flexible working with the opportunity for hybrid working from Chatham/London

Responsibilities

• Conducts technical checks on insurance documentation to ensure accuracy, able to notice discrepancies or errors within the documentation.
• Liaise with customers and brokers to resolve queries and issues related to the work being processed.
• Ownership of own workload.
• Input details into the database to initiate settlement / updates.
• Complete accurate reporting associated to the work being processed.
• Supports and inputs to innovation and process improvement projects.
• Reviewing / validating insurance documentation.

Requirements

• Strong numeracy, verbal and literacy skills.
• Computer literate with working knowledge of Outlook and MS Office.
• Work to a high level of accuracy with attention to detail.
• Strong organisational, personal and time management skills.
• Ability to work independently and as part of a team.
• Excellent Customer Service skills.
• Ability to demonstrate strong negotiating and influencing skills.
• Positive attitude and natural curiosity to identify improvements.

Benefits

• Comprehensive range of training and career development opportunities.
• Structured induction programme.
• Tailored job training.
• Mentoring and support for relevant sponsored professional qualifications.
• Flexible benefits including buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
• Access to ‘Perks at Work’ discount store.

Additional Information

• The role involves working under the direction of a Team Manager, performing standard technical checks and processes related to insurance risk.
• All work must meet service levels in quality and turnaround times.
• Training will be provided for all insurance documentation / systems.